About the Role
We are looking for a Chinese-speaking Comtor who is interested in developing a long-term career as a Business Analyst (BA).
The primary responsibility of this role is to support communication between Chinese-speaking clients/business users and the internal project team, ensuring that business requirements, questions, and project information are clearly understood and communicated.
For candidates with the right capability, we also expect the opportunity to gradually take on Junior BA responsibilities from day one, including requirement clarification, documentation, process analysis, UAT support, and coordination with Development/QA teams.
This is a good opportunity for someone who has a strong interest in IT Software and Business Analysis, is proactive in learning, and wants to grow from a Comtor into a BA.

Key Responsibilities
1. Comtor Responsibilities

• Act as a communication bridge between Chinese-speaking clients/business users and the internal project team.
• Translate and interpret business discussions, requirements, questions, and project-related information between Chinese and Vietnamese/English as required.
• Join meetings with clients and support communication between clients and the project team.
• Ensure key information and requirements are clearly understood by both business and technical teams.
• Support communication and follow-up on project issues, changes, and action items.
• Prepare and maintain translated project-related documents, messages, and communications.

2. BA Responsibilities

• Depending on capability and readiness, gradually take ownership of BA activities such as: Gather, clarify, and analyze business requirements with clients/business users.
• Proactively identify unclear requirements, missing information, assumptions, and potential edge cases.
• Translate business needs into clear and structured requirements for the Development/QA team.
• Prepare BA documentation such as:
  • Business/functional requirements
  • User stories
  • Process flows
• Requirement clarification documents
• Meeting minutes and action items
• Work closely with the Product Owner, Development, QA, and other project members to ensure requirements are correctly understood and implemented.
• Support requirement workshops and discussions with clients.
• Follow up on open questions, requirements, issues, and agreed actions.
• Support SIT/UAT activities, including test scenario preparation, issue clarification, and coordination with relevant teams.
• Understand the impact of requirement changes and communicate them to relevant stakeholders.
• Proactively monitor project progress and raise potential risks or issues when identified.
• Continuously improve understanding of the client's business processes and the software solution.
   

Career Development

• This role is designed for candidates who want to build a career beyond translation.
• Career path: Comtor → Comtor + Junior BA → Business Analyst → Senior Business Analyst
• As your BA capability develops, you will gradually take more ownership of requirement analysis, client communication, documentation, and project delivery activities.
   

What You Will Gain

• Hands-on experience working with international clients and Chinese-speaking business users.
• Exposure to real-world software development and IT outsourcing processes.
• Opportunity to work closely with Product Owners, BA, Development, and QA teams.
• Practical experience in requirement analysis, UAT, process analysis, and stakeholder management.
• A clear opportunity to transition from Comtor to Business Analyst based on your capability and performance.
• Exposure to software solutions and business processes in the Pharmaceutical industry.

• Language Skills
  • Chinese: Fluent in both verbal and written communication.
  • English: Able to communicate at a basic working level and write simple emails, messages, and project documentation.
• Experience & Knowledge
  • Open to Junior-level candidates and candidates without previous BA experience.
  • Experience in or understanding of an IT Outsourcing / Software Development environment is required.
  • Basic understanding of software development processes and how an IT project is delivered.
  • Understanding of common project roles and collaboration between Client / PO / BA / Development / QA is a plus.
  • Previous experience as a Comtor, IT Translator, IT Coordinator, Project Coordinator, or Junior BA is a plus.
  • Experience in the Pharmaceutical/Healthcare domain is a plus but not mandatory.
• Mindset & Soft Skills
  • Strong interest in becoming a Business Analyst and developing a long-term BA career.
  • Proactive and willing to learn beyond assigned translation tasks.
  • Able to understand the business context, not simply translate words.Goo
  • d analytical and problem-solving mindset.
  • Willing to ask questions and clarify unclear requirements.
  • Good communication and stakeholder coordination skills.
  • Detail-oriented and responsible for the accuracy of communicated information.Ab
  • le to follow up proactively and ensure open items are closed.
  • Comfortable working with both business users and technical teams.
  • Able to adapt to a fast-paced software development environment.
• Candidates will be highly valued if they can demonstrate:
  • Experience performing both Comtor and BA-related activities.
  • Experience communicating directly with Chinese-speaking clients.
  • Ability to independently clarify requirements and identify missing information.
  • Experience writing user stories, functional requirements, process flows, or similar BA documentation.
  • Experience supporting UAT/SIT or working with Development and QA teams.
  • Experience in IT projects within the Pharmaceutical/Healthcare industry.

OPPORTUNITIES AND CHALLENGES:

• Opportunity to work in a professional, modern and energizing setting.
• Challenging projects, possibilities, cutting-edge technology, and problems.
• An open and dynamic working atmosphere that promotes the interchange of
  ideas, while also empowering you to work and create in your own style. Each
  employee's talent and accomplishments are valued, and outstanding employees
  are recognized and rewarded on a yearly basis.
• Opportunities for capacity development, as well as assistance with professional
  certification expenses, are available to those who work in the field (1 million - 5
  million).
• Some advanced certifications will cover the full cost of studying and taking the
  exam.

ATTRACTIVE REWARDING POLICY AND WORK-LIFE BALANCE:

• Review salary 1-2 times/year, with the possibility of an unexpected salary rise
  based on capacity an infinite number of times per year
• Policy for 13th-Month Salary Bonus and Holiday Bonuses According to
  Company Regulations.
• Holiday travel mode (package 5-7 million/person), team building,…
•  Full participation in social insurance, as well as a yearly health checkup at a
  reputable hospital.